Return Policy

Last updated: October 15, 2026

Redeye Leads
1712 Pioneer Ave, Suite 500, Cheyenne, WY 82001
(734) 743-8463 · ed@redeyeleads.com

We credit bad leads. Return a lead within 72 hours of delivery and, if it qualifies, we add 1 lead back to your balance. This policy is part of our Terms of Service and Buyer Agreement.

Contents

  1. Returnable within 72 hours of delivery
  2. Not returnable
  3. How to return a lead
  4. Credits
  5. Abuse of returns
  6. Booked appointments: no-shows
  7. Contact

1. Returnable within 72 hours of delivery

A lead qualifies for a return credit if, within 72 hours of delivery, you find any of the following:

  • Disconnected or invalid phone number.
  • Duplicate. The lead is a duplicate of a lead you received from us in the last 30 days.
  • Wrong person or fake information.

The 72-hour window starts when the lead is delivered to you (by email, in your dashboard, or to your CRM webhook). Returns submitted after the window closes will not be approved, so review your deliveries promptly.

2. Not returnable

Leads cannot be returned for reasons that are part of normal selling, including:

  • No answer.
  • Not interested.
  • Could not close.

We do not guarantee that a lead will answer, be interested, qualify for your offer, or result in a sale.

3. How to return a lead

Open the lead in your dashboard within 72 hours of delivery and click "Return". Pick a reason, add a short note, and submit. We review requests and notify you by email. Only one return request per lead is permitted, so include all relevant details in your note.

4. Credits

Approved returns credit 1 lead to your balance. No cash refunds are issued; lead purchases are prepaid and non-refundable except for these credits. Credits are used the same as purchased leads and have no cash value.

5. Abuse of returns

We review return activity for patterns that suggest misuse of this policy. If we find returns being submitted systematically without qualifying reasons, we may reject future requests and, for repeated abuse, suspend return privileges or the account under the Terms of Service.

7. Booked appointments: no-shows

A no-show means the buyer does not join or answer within 10 minutes after the scheduled start time, after your closer (a) called the buyer at the start time, (b) waited 10 minutes, and (c) called again.

  • Report it in your dashboard ("Report no-show") within 24 hours of the scheduled start time, with a short note. One report per appointment. Approved reports credit 1 appointment back to your balance - that is your replacement. No cash refunds.
  • Also credited if reported within 24 hours: the buyer's number is disconnected or invalid, or the buyer says they never asked for the call.
  • Not credited: your closer missed or was late to the call or didn't follow the steps; the appointment was in an open slot you hadn't blocked; you cancelled or moved it; you contacted the buyer beforehand to change it; the buyer attended but wasn't interested, couldn't afford it, or didn't buy; reports after 24 hours.
  • If the buyer reschedules with us before the call, we rebook it at no extra cost. If you later reach a buyer whose appointment was credited and hold the call within 14 days, tell us within 2 business days: it counts as a delivered appointment and the credit is reversed.
  • Abuse: we check reports against our booking and reminder records; unusually high no-show reporting is reviewed; we may reject reports or suspend no-show credits or the account for misuse.

6. Contact

Return questions: ed@redeyeleads.com or (734) 743-8463.